Let's start the week with a happy story (SPOILER ALERT - everything works out fine).
On the back of our house is a waterproof socket. It's the second one to be installed, the first having rapidly fallen to bits because the electrician brought in to fit it bought cheap rubbish. This one works much better, is easier to close and generally is good.
Last week, one of the grey catches that clamp the door shut broke.
Looking at the (paper) catalogue, these
clips seem to be common to several sockets so I wondered if I could
get a replacement. Ringing the number on the book didn't work (always
engaged) but a Tweet sent to @Screwfix got a response within 20
minutes.
After direct messaging them with the
order details, and I didn't have the number, just the date of
purchase and my address, I received a phone call - at 8:10pm. This
was a surprise but welcome and Audrey explained that if I dropped
into the local branch they would try to help. She also e-mailed me
the original order so to make things easier for the branch.
The next day I explain the story to the
local people who do their best to extract a good clip from a socket
in stock. This proves impossible (you need a tiny punch to remove the
hinge pin, hardly a common tool) so we agree that if I buy a new
socket, I can go away and use the entire front panel, then put the
broken one in the box with all the other bits and return it for a
refund.
8 simple screws later, the new door
with 2 working clips is installed - no need for an electrician as I
didn't disturb any wires (still switched it off at the distribution
box though) and all was well.
Finally, everything was boxed up and
returned for the promised refund.
All in all, excellent service. So good,
I felt I wanted to write a blog about it to say thanks to everyone who helped.
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