One of the Gaugemaster hand held controllers I use to run our layouts developed an interesting fault at Peterborough. When you shut it off, the loco suddenly got a jolt of half power. Not for long, a fraction of a second, but enough to be annoying. I just swapped over to the spare and put it down to overheating.
A few weeks ago, when testing the layout in advance of the trip to Southampton I tried it again. Same problem.
How did I fix this ?
Simple - I rang Gaugemaster and they said "Pop it in the post". I did and today, around 2 weeks later, I received a box as show above. The knob on the controller is a lot stiffer so I suspect at the very least the potentiometer has been replaced. In the box was an invoice.
That's right, Gaugemaster controllers come with a lifetime guarantee. They fixed my battered, well used controller for free. They didn't even charge for postage. Which is why I always buy Gaugemaster controllers. And recommend that you do too.
Cutting board auction update: 5 bids now - things are hotting up !